Delivery costs are calculated on the basis of the geographical area, the shipping method selected and the nature of the items ordered.
France Free Eco* shipping on orders of 100 euros or more (including tax). For orders below this amount, a flat fee of 10 euros applies. Express shipping: 20 euros.
European Union Free Eco* shipping on orders of 250 euros or more (excluding tax). For orders below this amount, a flat fee of 25 euros applies. Express shipping: 35 euros.
United States A flat rate of 50 euros. Free shipping is not available for this destination. This decision is due to U.S. customs regulations, whose requirements and associated fees significantly impact shipping costs.
Other international destinations Free Eco* shipping on orders of 500 euros or more (excluding tax). For orders below this amount, a flat fee of 35 euros (excluding tax) applies. Express shipping: 50 euros (excluding tax).
Eco delivery uses the least expensive carrier and may include delivery to a relay point. This delivery method is not insured, and delivery times may vary according to destination.
Some items, due to their weight or size, may incur additional delivery charges. This information is clearly indicated on the product sheet.
Order online and pick up your lingerie and accessories in our Paris showroom, Monday to Friday, 9.30am to 5pm.
When validating your order, choose the shipping method: Click & Collect.
After payment, you will receive an e-mail as soon as your order is available.
If in doubt, or for a customized fitting, visit the store Brigade Mondaine and its private fitting area with or without appointment at Paris 5.
If you have any questions about the products or services we offer, please do not hesitate to contact us at form online.
All orders are delivered with free standard gift wrapping, with the option of adding a personal message.
A deluxe Signature Brigade Mondaine gift pack, including a satin pouch, a choker and a customizable card, is available for a fee at checkout.
Brigade Mondaine does not charge taxes (VAT FR 20%) for customers outside the EU.
To benefit from this, the customer must reside and be delivered outside the EU.
The price is updated automatically on the order page, as soon as the delivery address is indicated.
We invite you to consult our full range of C.G.V. (Article 4.) to find out about return and exchange procedures.
Pursuant to European Directive 2011/83/EC on consumer rights, transposed into the Consumer Code (Hamon law of March 17, 2014), certain goods may be excluded from the right of withdrawal.
Products excluded from return, exchange or refund
For reasons of hygiene, all items for intimate or sexual use cannot be returned. This includes
- Lingerie that comes into contact with intimate areas (bodysuits, thongs, panties, etc.)
- Erotic accessories (plugs, sex toys, strap-ons, harnesses...)
- Intimate cosmetics
- Breast jewelry (nippies, pasties, clips)
- Foot accessories, stockings and tights
- Body and intimate jewelry
- Harnesses, thongs or jewelled bodysuits
- Latex products and lingerie
- Most BDSM accessories
Products customized or made to order by our designers for Brigade Mondaine (Qrucifix, Una Burke, Crystal Eyez, FIGURE OF A, HERVÉ by Céline Marie, RE:STRICT) or identified as such on the product sheet are neither returned nor exchanged. These items are specially prepared and packaged for each customer. We recommend that you come and try them on in store.
Products on sale, outlet or liquidation cannot be returned, exchanged or refunded. The same applies to limited-edition products, gift packaging and orders placed with gift cards.
Gift packaging are neither returned nor exchanged.
For certain products indicated as available on order, Special conditions apply. Orders can only be cancelled within 6 hours of validation. After this time, the order cannot be cancelled or refunded.
We strongly advise you to come in store try out these prestigious brands.
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