Frequently Asked Questions

Since 2012, Brigade Mondaine® has brought together a curated selection of luxury lingerie designers, leather and latex pieces, BDSM and bondage accessories, body jewelry, sex toys, and intimate items chosen for their aesthetic appeal and high-quality craftsmanship. The brand is neither a traditional sex shop nor a classic lingerie boutique. It combines an international online store with a private boutique located at Paris 5e, where items are presented in a discreet setting.

You have two options. You can order online, with shipping to France, Europe, and internationally, or browse our selection at the Paris private boutique. On weekdays, the boutique is open with or without an appointment, subject to availability. On Saturdays, the boutique is open by appointment only.

Yes. We work directly with the brands and designers we select. In particular, Brigade Mondaine has been an official retailer and a key partner of Bordelle in France since 2012.

Our selection features between seventy and one hundred luxury lingerie and BDSM accessory designers, some of whom are available exclusively in our private boutique, Paris. Brigade Mondaine has been an official Upko retailer and a key partner in France (Bordelle) since 2012, offering one of the largest selections of the brand’s products in France. We also carry Anoeses, UPKO, Couture de Nuit, Bracli, and many other designers chosen for the quality of their craftsmanship and the originality of their collections.

Discover all our designers

Yes, we ship to France, within the European Union, and internationally, subject to each country’s specific import restrictions.

Yes. Our customer service team can advise you on sizes, materials, styles, availability, and product selection via email or WhatsApp. We respond within 24 business hours.

Sizes vary by designer. Please refer to the size guide on the product page or send us your measurements via WhatsApp or by email. We'll help you choose the size that best fits the room you've selected.

For lingerie, you should generally provide your bust measurement, underbust measurement, waist measurement, and hip measurement. For certain harnesses, corsets, or custom-made pieces, additional measurements may be required.

If a size is out of stock, sign up for the waiting list on the product page. You’ll be notified by email if the item comes back in stock. However, some limited-edition collections are not restocked.

In some cases, yes. We can look into a special order, a size not listed in our catalog, or a specific request with the designer. Please contact us and specify the brand, model, color, and size you are looking for.

These products are sourced, prepared, or manufactured specifically after your purchase has been confirmed. The delivery time and specific terms are listed on the product page. A cancellation request must be submitted within 6 hours of placing the order. After this time, the order can no longer be canceled or modified.

The turnaround time depends on the creator and can be up to 75 business days. It will be provided to you before or at the time of your order.

No. Personalized, made-to-order, or custom-made products cannot be returned, exchanged, or refunded.

We take special care with our visuals, but the display may vary depending on the screen. Slight differences may also occur depending on the materials and production batches.

No. You can place an order without creating a customer account. Creating an account is optional and makes it easier to access your information and order history.

Depending on the country and your eligibility, you can pay by credit card, PayPal, Klarna, SEPA transfer, gift card, and various local payment methods offered at the time of checkout.

Yes, subject to the service provider’s approval. PayPal may offer payment in 4 installments. Klarna allows payment in 3 installments at no extra cost for purchases of €500 or more for eligible customers and countries.

Yes. Payments are secure and encrypted by our service providers. Brigade Mondaine does not access or store your banking information.

No. The payment is discreet, and the name "Brigade Mondaine" does not appear on bank statements.

The order will be confirmed and shipped only after payment has been received. Please include your name and order number in the payment description.

Contact us immediately. An order that has already been prepared, shipped, or placed with a designer cannot always be modified or canceled. Non-refundable payment fees may be deducted from a refund requested by the customer.

No. Unless otherwise specified, promotional offers cannot be combined, are not retroactive, and do not apply to gift cards or products marked as non-discounted.

Yes. The products are carefully protected and wrapped in tissue paper. The package is plain, and the name "Brigade Mondaine" does not appear on the outer packaging.

Yes. Our orders are carefully prepared; the package is subtly scented, and treats—which vary depending on the time of year—are included with your selection.

For domestic and European shipments, the outer packaging does not reveal the nature of your purchase. For international shipments, a customs declaration may be legally required.

Yes. Your data is used solely for processing your order, customer service, and communications to which you have consented. Our business deals with intimate matters, so discretion is an integral part of our service.

Privacy Policy

Orders placed before 12:00 p.m. Paris time are generally prepared and shipped the same day. Orders placed after 12:00 p.m. are processed the next business day, excluding weekends, holidays, and annual closures.

Standard shipping usually takes 2 to 5 business days. Express shipping takes an average of 24 to 48 hours. These delivery times are estimates and begin after the item is shipped.

Standard shipping usually takes 2 to 10 business days. Express shipping takes an average of 48 hours. Customs clearance may extend these delivery times.

Yes. Eco shipping uses the least expensive available carrier and may include delivery to a pickup location. To ensure home delivery, select Express shipping when it is available.

An email containing the tracking number will be sent to you as soon as your order is shipped. If you can't find it, check your spam folder or contact our customer service team.

Please contact us with your order number. We will check the shipment and, if necessary, file a claim with the carrier. No reshipment or compensation can be provided until this claim is resolved.

You are responsible for return and reshipment costs if the package is returned to us due to a failure to pick up, refusal, or an incorrect or incomplete address. If the package is returned in good condition, a credit note for the products (excluding shipping costs) may be issued upon request.

Do not accept it. Immediately report the issue to the carrier and contact us the same day, or no later than the next business day, with photos of the package and the products.

Please contact us on the day of delivery or the next business day, providing your order number and attaching photographs. After reviewing your request, we will offer you the appropriate solution.

Any failure to deliver must be reported within a maximum of 60 business days from the date of the order, along with the order number and any relevant tracking information.

In France, Eco shipping is free for orders of €100 or more (including tax). For orders below this amount, a shipping fee of €10 (including tax) applies. Express shipping costs €20 (including tax).

In the European Union, Standard shipping is free for orders of €250 or more, excluding tax. For orders below this amount, a shipping fee of €20, excluding tax, applies. Express shipping costs €30, excluding tax.

For shipments to the United States, a flat rate of €50 (excluding tax) applies. Free shipping is not available for this destination due to the constraints and costs associated with U.S. customs regulations.

For other international destinations, Standard Shipping is free for orders of €500 or more (excluding tax). For orders below this amount, a fee of €30 (excluding tax) applies. Express Shipping costs €50 (excluding tax).

Eco Shipping uses the least expensive carrier and may include delivery to a pickup location. This shipping method is not insured, and delivery times may vary depending on the destination. Some particularly heavy or bulky items may incur additional fees, which are specified on their product pages.

For deliveries outside the European Union, duties, import taxes, or administrative fees may be charged by local authorities or the carrier. These are not included in the price and are the responsibility of the recipient.

Yes. Customers who reside outside the European Union and receive deliveries there are billed without French VAT. However, local taxes may be charged upon arrival.

You remain responsible for any duties and taxes required in the destination country. In the event of refusal, any return, customs, destruction, or repatriation fees charged to Brigade Mondaine may be deducted from any credit balance.

Import regulations vary by country. It is the customer’s responsibility to verify that the products ordered are permitted in the destination country. Certain products containing batteries, liquids, or other regulated materials may be subject to restrictions.

You have 14 days from the date of receipt to try on the items and request a return. You must contact us before shipping anything to obtain our authorization and return instructions. Legal and contractual exclusions—particularly those related to hygiene, unsealed products, personalized items, or custom-made products—remain in effect.

Withdrawal Form

For hygiene reasons or due to their specific manufacturing process, certain products cannot be returned, exchanged, or refunded. This includes, in particular, lingerie that has come into contact with intimate areas, opened products, erotic accessories, intimate cosmetics, breast jewelry and intimate jewelry, stockings and tights, foot accessories, harnesses and jeweled bodysuits, BDSM accessories, latex lingerie, sale items or Outlet products, limited editions, gift sets, and personalized or custom-made items.

Article L. 221-28 of the Consumer Code specifically excludes from the right of withdrawal goods whose seals have been broken after delivery and that cannot be returned for reasons of hygiene or health protection. This rule applies to intimate products delivered in sealed packaging once the seal has been broken. Other exclusions apply to items that are personalized or custom-made according to the customer’s specifications. The applicable terms are specified on the product pages and in our Terms and Conditions of Sale.

It must be in pristine condition, unworn, unwashed, odor-free, and include all tags, accessories, instructions, and original packaging. Any item showing signs of use or that can no longer be resold will be rejected.

Yes, unless there was an error on our part during preparation or the product is known to be defective. You are responsible for the return shipping. We recommend using a tracked and insured shipping method.

We do not offer exchanges, except in cases of errors attributable to Brigade Mondaine. To receive a different size, color, or style, you must place a new order and request a return of the original product, if eligible.

After the return has been received and inspected, the refund or credit will be processed within a maximum of 15 days, provided that the return conditions have been met.

You must indicate «Return of goods» on the package and on the customs declaration. Any duties, taxes, or fees resulting from an incorrect declaration will be deducted from your refund or credit.

No. In-store purchases are made after the item has been shown to the customer, advice has been provided, and the customer has had the opportunity to try it on. These purchases are final and non-refundable, except in the case of a proven defect or non-conformity covered by statutory warranties.

The gift card is valid for one year from the date of purchase.

No. It cannot be split and must be used in a single transaction. If the order total is less than the voucher's value, the remaining balance is forfeited. If the order total is greater than the voucher's value, you can pay the difference using another payment method.

No. Gift cards are neither exchangeable nor refundable.

The store is located at 4 rue du Fer à Moulin, 75005 Paris, near the Jardin des Plantes. It’s at the back of an inner courtyard, past the large green gate that’s open during the day, just to the right of the entrance to the Haussmann-style building.

The store is open Monday through Friday, from 10:30 a.m. to 7:00 p.m. On Saturdays, it is open by appointment only.

Yes. Only one visit is scheduled at a time. When you make a reservation, the entire store is reserved for you, and no other customers are admitted during your appointment.

Reservations are strongly recommended and guarantee that you will be seen during your chosen time slot. On weekdays, walk-ins are accepted only if the store is not busy. On Saturdays, visits are by appointment only.

Make an appointment

On weekdays, the store offers a 30-minute "Shopping Flash" session and a 90-minute "Private Shopping" session. On Saturdays, a 120-minute VIP appointment is available by reservation only. The terms and conditions and available time slots are listed on the reservation page.

Appointments are scheduled for one or two adults. Any visit involving more than two people must be requested in advance via email.

No. The private store is exclusively for adults.

No. Pets are not allowed in the private boutique.

Yes. The store has a private fitting room. However, for hygiene reasons, certain intimate items cannot be tried on.

Yes. The prices in the private shop are the same as those listed on the website.

On Saturdays, the boutique is open by VIP appointment only. The visit lasts 120 minutes and requires a deposit of €500, which will be fully credited toward your purchases on the day of your appointment.

The VIP Pass is a gift card valid for one year that allows you to book an appointment at the private boutique. It can be used only once, is non-exchangeable, and is non-refundable. The Saturday VIP appointment requires a deposit of €500, which will be fully credited toward purchases made on-site on the day of the visit.

Yes. Tax-free shopping is available in-store for eligible customers residing outside the European Union on purchases of €100.01 or more, including tax. A valid passport is required. A service fee applies.

Customers residing outside the European Union and receiving deliveries there are billed without French VAT, which is approximately 20 % less. This deduction is applied automatically when you confirm your cart, without any action on your part and without any commission fees. However, local taxes may be charged upon arrival in your country.

In-store, purchases are paid including VAT, and the PABLO tax refund service, offered through FAIR TAX FREE, will then refund this VAT upon presentation of your receipt and passport. A service fee applies. When shopping online, French VAT is simply not charged, so the deduction is immediate.

Yes. Select the "Click & Collect" option as your delivery method when you check out.

Learn more about Click & Collect

Orders placed before 12:00 p.m. are generally prepared the same day and available starting at 2:00 p.m. Orders placed after 12:00 p.m. are available the next business day. You must wait for the email confirming that your order is ready before coming to the store. Pickups are available Monday through Friday, from 10:30 a.m. to 7:00 p.m.

The European regulation on general product safety, effective as of December 13, 2024, strengthens traceability and information requirements for products sold in the European Union. Product information sheets may thus specify the identity and contact information of the manufacturer, importer, or authorized representative in the European Union, the product’s country of origin, as well as any relevant warnings or safety information. Brigade Mondaine shares the information provided by its brands and designers to ensure the transparency and traceability of its selection.

Always follow the designer's instructions. As a general rule, hand-wash the garment gently in cold or lukewarm water using a mild detergent. Do not wring out the garment; instead, lay it flat to dry, away from direct heat sources.

Latex should be hand-washed with a suitable detergent, rinsed, and then thoroughly dried. Store it away from light, heat, metal, oils, and fats. Use only latex-compatible products for application and shine.

Gently clean them with a soft, slightly damp cloth, then let them air dry. Avoid submerging them in water, using harsh cleaning products, exposing them to heat, or leaving them in direct sunlight for long periods. You may use a leather care product suitable for the type of leather, following the designer’s recommendations.

Follow the manufacturer's instructions and check whether the product is waterproof. Use a cleaner that is compatible with the material, rinse it if permitted, dry it thoroughly, and store it separately in a clean, dry place.

The choice depends on the intended use and the material of the product. A water-based lubricant is generally the most versatile. Always check its compatibility with latex, silicone, and condoms before use.

You can write to us at team@old.brigademondaine.fr or contact us via WhatsApp at +33 7 82 96 78 96. Our customer service team responds within 24 business hours, Monday through Friday.

Customer Service Page